【How can I get this video to download ?】

Try streaming from the purchase history again.

Purchase history
http://www.xcream.net/history

If you want to download and watch,
Please install the following player, download it in the player and watch it.
* Only PC can be downloaded

XCREAM Download Player
XCREAM Download Player

Compatible with Windows 10 or later.
Only IE and Edge are supported by the browser.

It can be downloaded within the dedicated player.

【About viewing with XCREAM Download Player】